QUESTIONS, ANSWERED
Everything you want to know before you scratch
No fine print, no fluff. If your question isn't here, write to us and we'll answer like a person.
Will this actually help me switch off?
It helps because it gives your hands something quiet to do and your eyes somewhere to rest that isn't a screen. The motion is slow and repetitive, the reward arrives line by line, and there's nothing to refresh. Most people find their shoulders drop within a few minutes. It isn't magic, just a small ritual that pulls your attention back from the noise.
Is it good to do before bed?
Yes, that's where it shines. There's no blue light, no notifications, and nothing that asks for a decision. You scratch a little, the city glows a little, and you can stop whenever you feel ready to sleep. Think of it as the off-switch you reach for instead of your phone.
Do I need to be good at art?
Not at all. The design is already there under the black surface, so you're revealing it, not drawing it. You simply follow the lines at your own pace. The blank DIY canvas in every kit is there for the day you do feel like inventing something of your own, but you never have to.
What's in the box?
Every kit includes the matte-black scratch card, a wooden stylus to scratch with, a free blank DIY canvas to design your own piece, and simple instructions. That's everything you need to start the moment it arrives.
How long does one card take?
Around one to two relaxed hours, though it's entirely up to you. There's no clock and no finish line you have to reach in one sitting. Many people do a corner one evening and the rest the next. The point is the time spent, not how fast you get to the end.
PRACTICAL STUFF
Sets, tools, shipping and peace of mind
Can kids do it? What age is it for?
Yes. It works well from ages eight to eighty. Younger children may want a hand getting started, and the scratching is gentle and mess-free, so it's an easy thing to do side by side at the kitchen table. It's calming for grown-ups and absorbing for kids, which makes it a rare thing you can both enjoy without a screen.
How many cities should I get, and how does build-your-set pricing work?
Start with the cities you actually love: the place you grew up, a trip you remember, somewhere you're dreaming of. With Build Your Set you can pick any number of designs, and the more you add, the less each one costs. A handful makes a lovely gift; a larger set gives you a quiet ritual to return to for weeks. There's no wrong number, only the one that feels right to you.
Do the tools come with it?
Yes. A wooden stylus is included with every kit, so you're ready to go straight away. If you'd like finer control for detailed areas, there's an optional pro tool set you can add, but it's an upgrade, not a requirement.
How fast is shipping, and do you ship to the UK?
We ship to both the US and the UK, tracked. Because each kit is made to order, delivery typically takes 6 to 12 working days, and you'll get a tracking link so you can see where it is along the way.
What's your returns policy?
We offer a 30-day calm promise. If your kit isn't right for you, reach out within 30 days and we'll make it right. We'd rather you feel good about it than feel stuck with it.
Is it messy or toxic?
No. The scratch surface lifts away cleanly with no dust to speak of, and the materials are non-toxic. It's safe to do on the sofa, in bed, or at the table without worrying about the cleanup.
Ready to trade the scroll for something that glows?
Build your set
